We Rise by Lifting Others

Your product requires assembly before use. To get the best experience with your product, follow these steps:

1. Read the Instructions

• Carefully read the instructions on the back of the product box.
•  During activation, the powder will be released from the white cap into the liquid. The liquid will change color from clear to an off-white or yellowish shade, depending on the probiotic type 

2. Watch the Video Guide

• For a visual guide, watch the videos above on tips about proper assembly.

Activation releases the probiotic powder from the white cap into the attached bottle. To activate, press down firmly on the cap while twisting—it requires extra pressure, which is normal.

The probiotics are stored in the cap as a dry, live powder, ensuring stability by keeping them in a dormant state. Once released into the liquid medium, they begin to awaken and activate, becoming ready to nourish and benefit your skin

You may notice some or a lot of foam forming depend on how much you shake the bottle—this is completely normal. We’ve provided extra material, so it’s okay to leave the foam behind.

 No. During activation, the powder is released from the white cap into the clear activation media. Once the powder is added, the liquid will change color — from clear to white or yellowish, depending on which of the two products you have. If the liquid is still clear, that means the powder has not yet been released. To activate, press down firmly on the cap while twisting until you see the powder (white to yellow) being released into the liquid. Then, shake well 

Probiotic powder from the top (white cap) will get released to the clear liquid and you should see change of color from clear to white/off white/yellowish depends on the product you are activating. 

No,  If the caps are properly in place, there should be no movement. When inserting the white cap, make sure to snap it in and press firmly until you hear a 'click' sound. The same applies to the actuator (the cap with two nozzles). Once everything is assembled correctly and you hear the 'click,' nothing will be loose or fall apart 

Don’t worry— You can easily fix this. Each bottle is an airless pump type. The best way to get both products to dispense properly is to prime the pumps separately. To do this, simply remove the caps, press down on each pump until the liquid starts to flow, and then reattach the caps 

 This is ok as long as you get both product with each pump. If you notice an imbalance in the dispensing of the lotion and probiotic, try shaking the bottle a few times before pumping. This usually resolves the issue 

 No, it’s not abnormal. This means the actuator (the colored cap) isn’t seated properly, which is creating uneven pressure on the pump heads. Simply remove the actuator and firmly press it back onto the pump head until it clicks into place. Don’t worry—you won’t break anything or lose any product. A small amount may dispense as you secure the cap, and you can go ahead and apply that to your cleansed skin. 

 We encourage you to use the product as directed for one month. If you do not see results after one month, simply provide before-and-after photos along with a detailed description of why you believe the product did not work for you. Once submitted, you will receive a full refund. Please note that both the before-and-after photos from the one-month period and a clear description are required to qualify for a refund. 

As far as we know, the product is gentle and suitable for all skin types, regardless of age, ethnicity, or skin texture. If we receive any data or information to the contrary, we’ll update this page accordingly. 

YES! We recommend starting with Fafa’s Selection—a microbiome-boosting trio designed especially for pre-menopausal and menopausal skin. It includes 2 Fresh Smoothing Probiotic Lotions and 1 Fresh Hydrating Probiotic Lotion.

Hormonal changes during this life stage can lead to dryness, loss of elasticity, and disrupted skin barrier function. That’s why we suggest starting with one Smoothing Lotion to reactivate microbial communication on your skin—supporting better hydration, resilience, and firmness from within. After one month, add in the Hydrating Lotion to replenish deeper moisture levels and strengthen your skin’s protective barrier. Then, move on to your second Smoothing Lotion to sustain and enhance the results.

Over 3 months, this combination works synergistically to deeply hydrate, improve elasticity, and restore balance to skin that’s adjusting to hormonal shifts—bringing back your natural glow and skin confidence.

 A limited number of our customers experience what they call "breakout." We have asked experts and below are some tips for you to know if you are having a breakout due to a reaction to our product, or your skin is purging, meaning the product is doing its job. 

• How long it lasts:
  Typically 1–2 weeks, sometimes up to 4 weeks max.
   
• What happens:
  Pimples appear and then stop forming as your skin adjusts.
   
• Clears up:
  Usually clears faster than breakouts—within a few days to a week per pimple.
   
• Main cause:
  Increased cell turnover or detox triggered by active ingredients (like probiotics, acids, retinoids, etc.).
   

• How long it lasts:
  Often 2–6 weeks or more, especially if triggered by irritation, clogging, or allergic response.
   
• What happens:
  New pimples may keep forming as long as the skin is reacting negatively to the product.
   
• Clears up:
  Can take longer per pimple—1–2 weeks or more—and may leave marks or scars.
   
• Main cause:
  Skin is irritated, clogged, or imbalanced by something in the product (e.g., heavy oils, comedogenic ingredients, fragrance, etc.).