Only for the USA: Alive skincare with active probiotics = Healthy skin barrier.

Your Skin barrier protects you, we protect your skin barrier
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Your Skin barrier protects you, we protect your skin barrier

Signed in as:

filler@godaddy.com

  • Home
  • Shop
  • Acne Skincare
  • Midlife Glow
  • About
    • Our mission and vision
    • Our story
    • Team
    • How/What/Why Videos
    • Blog

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RETURN AND REFUND POLICY

Return and Refund Policy:


  • 14 days window
  • Un-used product 
  • If the product is damaged upon arrival or you order a wrong product, please return it within 2 weeks after receipt for full refund. No refund will be issued after 2 weeks. 
  • The product should be in its original form to be eligible for refund.
  • For damaged product, please take a picture of product once you receive it and include the picture in your refund email. 
  • To start the return, please contact us at: farzaneh@fafabiotic.com use "Return-damaged item" or " Return-wrong item" as email title
  • As soon as we receive the returned product, we'll process the refund. Please allow 4 weeks for refund to be processed. 
  • For a refund due to lack of performance look at our FAQ under Shop. 




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